LeadSens Privacy Policy
Effective Date: 30/08/2025
Last Updated: 30/08/2025
LeadSens (“we”, “our”, “us”) is committed to protecting your privacy and managing your personal information with transparency, care, and respect.
This policy explains how we collect, hold, use, and disclose your personal information when you interact with us via WhatsApp, our website, forms, or other digital platforms. If necessary, we will also provide supplementary privacy notices at the point of collection for specific purposes.
1. Summary of Key Information
- • What we collect:Name, phone number, email address, property preferences, inquiry details, communication history, and any voluntarily provided data.
- • How we use it:To qualify your property lead, provide suggestions, communicate effectively, and improve our services.
- • Who we share it with:Partner agencies and technology providers—all strictly for purposes related to your property inquiry.
- • Your rights:You may access, correct, or delete your information, and opt out of messaging at any time.
- • Security:We store your information securely using industry-standard methods.
- • Updates:We will notify you of any material changes to this policy.
2. About This Privacy Policy
This policy outlines our privacy practices for general use. In certain cases—such as specific data collection for inspections or marketing—we may issue supplementary notices tailored to those collections and uses.
3. What Personal Information We Collect
We collect:
- • Contact details:Name, phone number, email
- • Property preferences:Preferred suburbs, budget range, property type
- • Inquiry details:Messages, inspection information, location data (if permitted)
- • Interaction data:Communication logs with our AI assistant or agents
- • Voluntary data:Any additional information you choose to provide
4. How and When We Collect Personal Information
- • When you message us via WhatsApp or SMS
- • When you fill out a form—such as through a landing page or QR code scan
- • When you interact with our AI assistant or chat-support team
- • Directly from you or, where applicable, from our real estate agency partners
5. Why We Collect, Hold, Use, and Disclose Your Information
We use your personal data to:
- • Qualify your property inquiry and deliver tailored matches
- • Coordinate inspections and connect you with relevant agents
- • Send updates, recommendations, and occasional promotional messages
- • Enhance our AI assistant and overall service experience
- • Fulfil legal or regulatory obligations, including prevention of fraud
6. Direct Marketing & Communication Consent
We may send you:
- • WhatsApp or SMS regarding your inquiry, inspection updates, or agent follow-ups
- • Occasional property suggestions or market insights
You may opt out by contacting us at getleadsens.ai@gmail.com
7. Disclosure of Personal Information
We share your information only with:
- • Partner real estate agents/agencies, strictly to address your inquiry
- • Technology providers (e.g., WhatsApp APIs, CRM systems) who assist in delivering our services
- • Legal or regulatory authorities where required by law
We do not sell your personal data.
8. Storage and Security of Personal Information
- • We store data securely within Australia or with trusted cloud providers adhering to rigorous security practices
- • Access is limited to authorised personnel and relevant partners only
- • We apply encryption and regular security audits
9. Access, Correction & Deletion Rights
You have the right to:
- • Access the personal information we hold about you
- • Request corrections or updates
- • Ask for deletion of your data
Please contact us via getleadsens.ai@gmail.com to exercise these rights.
10. Cookies & Analytics (Web Forms Only)
If you interact with our website or forms, we may use cookies and analytics tools (e.g., Google Analytics) to enhance user experience and track engagement. You can manage cookie preferences through your browser settings.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services or legal obligations. Material changes will be communicated via WhatsApp, email, or on our website.
12. Contact Us
If you have any questions, concerns, or privacy-related requests (access, correction, deletion, or complaints), reach out to us: